ChartsYou Refund Policy

Last updated: February 15, 2024


At ChartsYou, we pride ourselves on offering quality charting and promotion services to artists around the globe. Our refund policy is designed to be fair and transparent, providing peace of mind while aligning with industry standards and payment gateway requirements.

Refund Eligibility

Campaign Results:

We strive to meet all campaign targets, but in the event of non-achievement due to factors beyond our control, we will offer the following options:

  • A pro-rated refund based on the services delivered versus those undelivered.
  • A credit towards future campaigns, reflecting the value of the undelivered services.
  • A partial refund as per pre-agreed terms, especially for campaigns with variable outcomes like Billboard charting.

Cancellation Policy:

  • Orders cancelled within 24 hours of payment are eligible for a full refund.
  • Orders cancelled post 24 hours may receive credits for future services.

Non-Refundable Fees:

  • Fees associated with payment processing, bank transfers, and any third-party charges are non-refundable.
  • Customized campaigns that have commenced cannot be refunded due to their bespoke nature.

Refund Process

To request a refund, return, or exchange, please contact ChartsYou directly via support (at) chartsyou (dot) com. Include your order number and a detailed reason for your request to expedite the refund process.

  • Credit / Debit Cards: Refunds will be processed within 1 business day.
  • Bank Transfers: Refunds will be processed within 7 business days, with any associated costs borne by the client.
  • Alternative Arrangements: For other payment methods or in cases where the original payment method is unavailable, refunds will be handled on a case-by-case basis within 5 to 7 business days.

Dispute Resolution

We encourage direct contact for the swift resolution of any issues. Our team is committed to resolving disputes amicably, prioritizing client satisfaction and service integrity.

Compliance and Fraudulent Claims

ChartsYou adheres to the legal standards and regulations of India and our payment gateway partners. We reserve the right to refuse refunds deemed fraudulent or in violation of our terms, pursuing legal action if necessary to protect our interests.

Policy Modifications

This policy is subject to change to reflect updates in our practices or legal obligations. Significant changes will be communicated through our website or direct outreach.

Contact Us

If you have any questions regarding our refund policy or require assistance, please contact us.

By using ChartsYou's services, you acknowledge that you have read and agree to this refund policy.